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Warranty & Service

Six Months Service Warranty


Every object created in leather is handcrafted in the purest tradition to bring out the natural leather characteristics. Any incidental marks, tonal changes and/or textural variances are part of the material's natural characteristics and should not be considered as imperfections.


The six months warranty covers only manufacturing defects and does not cover any damage caused by water, salt, heat, oil, makeup, pen marks and dry abrasive products which in general can cause permanent and irreversible wear and tear. Authentic shine of leather and metal fittings will remain to glare by avoiding exposure to heat and moisture. While dry cleaning is not recommended for all leather types, neither can suede/nubuck and light colored leather can be cleaned or re-polished to its original shade. Above all, overloading should be avoided to maintain the natural shape of the product. In the event of any damage we are still happy to provide you repair on nominal charges subject to availability of the same leather & fittings. Merchandise repaired by an external repair service will not be accepted for any repair/exchange.


Rosso Brunello warrants all footwear to be free of defects in material or workmanship for a period of 6 months from original date of purchase. The footwear warranty covers defects of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If Rosso brunello footwear is found to be defective within warranty period, after inspection by a warranty technician company will repair the product. Company is not liable for any damages, incurred from the loss or usage of our products. Footwear repaired by an external repair service will not be accepted for any repair/ exchange.


The product can last for life by handling it with delicacy when in use and keeping it in the given box/ dust bag when not. Overloading should be avoided to maintain the shape of the product, Dry cleaning is not recommended for all leather types. To clean this product wipe with soft dry cloth. Avoid excessive friction and over exposure to direct light as color fading may occur.


All exchanges are permitted within 7 days of purchase. Products shall be exchanged in the same condition as it was purchased (unused/unworn) with its original tags and original use of purchase. Discounted/ marked down items cannot be exchanged. Refunds are strictly not permitted.